All Systems Operational

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This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational
Payment Management API Operational
Customer Portal ? Operational
Merchant Portal ? Operational
Merchant Reports ? Operational
Merchant Application ? Operational
Customer Mobile App ? Operational
Main website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Separation of invoices and billing databases Jul 9, 2025 22:00-22:30 UTC

We have planned scheduled maintenance on our systems from 2025-07-09 01:00:00 UTC to 01:30:00 UTC (30 minutes). During this time, services in Saudi Arabia, UAE, and Kuwait may be temporarily unavailable or operate with limited functionality.

Thank you for your understanding.
Posted on Jul 10, 2025 - 01:00 UTC
Jul 4, 2025

No incidents reported today.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Issues with Checkout Process
Resolved - This incident has been resolved.
Jun 26, 13:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 08:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 26, 07:53 UTC
Investigating - Dear Clients,

We are currently investigating reports of issues with our checkout process, starting from 07:15 UTC. During this period, customers may experience difficulties completing their purchases.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible.
Thank you for your understanding and patience. We will provide an update ASAP.
Jun 26, 07:25 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Payment Processing Issues
Resolved - This incident has been resolved.
Jun 23, 13:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 13:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 12:53 UTC
Investigating - Dear Clients,

We are investigating intermittent payment processing issues reported in all starting at 11:20 UTC. Customers may experience difficulties completing transactions during this time.

Our team is actively working to resolve the issue as quickly as possible.
We appreciate your patience and understanding. Updates will be provided in 12:40 pm UTC.
Jun 23, 12:19 UTC
Intermittent transactions failure detected from Emirates NBD Bank issuer
Resolved - This incident has been resolved.
Jun 23, 13:09 UTC
Investigating - We are currently investigating this issue.
Jun 23, 11:59 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Intermittent failure while submitting the transactions to Mastercard payment gateway services-Saudi Arabia
Resolved - This incident has been resolved.
Jun 20, 18:13 UTC
Update - We are continuing to work on a fix for this issue.
Jun 20, 15:41 UTC
Identified - A service degradation has been identified for Mastercard Gateway in the Kingdom of Saudi Arabia starting from 13:34 UTC, 20 June 2025.

Mastercard team is working to resolve the issue on priority.

Customers may experience intermittent latency and error while submitting transactions to the Mastercard Payment Gateway service - Saudi Arabia.

We will post further updates from Mastercard till resolution of the issue.

Thank you for your patience and continued support.
Jun 20, 15:39 UTC
Resolved – Checkout session issue on legacy plugin versions
Resolved - We identified a problem affecting checkout session creation for some merchants using outdated Tabby plugins on Magento 2, WooCommerce, and OpenCart. A recent update caused sessions to fail on these older versions.

The issue occurred between 14:00 on 19.06.2025 and 08:30 on 20.06.2025 UTC.
It has been fixed and is now fully resolved.

To avoid future issues, please update to the latest plugin version using our guide:
https://docs.tabby.ai/introduction/quick-start
Jun 20, 14:08 UTC
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