External Webhook Delivery Degradation (Cloudflare Global Outage)

Incident Report for Tabby

Resolved

This incident has been resolved.
Posted Dec 05, 2025 - 09:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2025 - 09:16 UTC

Update

We are currently experiencing issues with payment processing and several related services due to a major Cloudflare outage.
Our team is actively working on recovery, and we will keep you updated as soon as the situation is resolved.
Posted Dec 05, 2025 - 09:09 UTC

Investigating

Dear Clients,

We are currently investigating issues affecting the in-store flow for customers in all coutries starting from 08:47 UTC. Shoppers may experience difficulties when using Tabby in physical stores.

Our team is working urgently to identify and resolve the problem.
We apologize for any inconvenience and appreciate your patience. We will provide an update by 09:15 UTC.
Posted Dec 05, 2025 - 09:00 UTC
This incident affected: Checkout, Payment Management API, Customer Portal, Merchant Portal, Merchant Reports, Merchant Application, Customer Mobile App, and Main website.