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This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational
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Maintenance

Scheduled Maintenance

SSL Certificate Renewal for 'tabby.ai' and 'tabby.sa' (Production) Apr 15, 2026 09:00-09:15 UTC

Tabby will renew the public SSL certificates for 'tabby.ai' and 'tabby.sa' on 15 April 2026 at 09:00 UTC.

No action is required for most partners.
This change only affects partners whose production integrations use SSL certificate pinning.
If your integration does not pin Tabby certificates, no changes are needed.

For affected partners, the renewed certificate chain must be added before the rotation time to avoid connectivity issues.

Certificate files:
- UAE+KWT: https://storage.googleapis.com/plgns/SSL%20Certificates%202026/tabby_ai.zip
- KSA: https://storage.googleapis.com/plgns/SSL%20Certificates%202026/tabby_sa.zip

For any questions, please contact integrations@tabby.ai
Posted on Mar 31, 2026 - 11:26 UTC
Apr 15, 2026
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 UTC
Scheduled - Dear Clients,

Scheduled maintenance is planned to begin on April 14 at 22:00 UTC and is expected to last up to 2 hours. During this window, Checkout and Payment services in all countries may be unavailable or have limited functionality.

You may temporarily disable Tabby during the maintenance window and re-enable it once the work is completed. Alternatively, you may keep Tabby enabled, and service will recover automatically after the maintenance is finished.

Thank you for your understanding.
Apr 3, 08:57 UTC
Apr 14, 2026
Issues with Checkout Process
Resolved - This incident has been resolved.
Apr 14, 15:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 15:00 UTC
Identified - Dear Clients,

We are currently investigating reports of issues with our checkout process, in SAU starting from 14:40 UTC.During this period, customers may experience difficulties completing their purchases.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible.
Thank you for your understanding and patience. We will provide an update ASAP.
Apr 14, 14:58 UTC
Issues with Checkout Process
Resolved - This incident has been resolved.
Apr 14, 11:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 11:19 UTC
Identified - Dear Clients,

We have identified the cause of the issues affecting our checkout process in UAE. These issues started at 09:54 UTC and are currently being addressed.

Our team is working diligently to implement a solution and restore full service.
Thank you for your patience during this time. We will share further updates ASAP.
Apr 14, 10:14 UTC
Apr 13, 2026
Issues with Checkout Process and Payment in United Arab Emirates
Resolved - It has now been resolved and everything is working correctly.
Our apologies for the inconvenience.
Apr 13, 09:23 UTC
Investigating - Dear Clients,

We are investigating intermittent payment processing issues reported in UAE starting at 2026-04-13 08:25:00 UTC. Customers may experience difficulties completing transactions during this time.

Our team is actively working to resolve the issue as quickly as possible.
We appreciate your patience and understanding.
Apr 13, 09:03 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

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