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This page offers API service issues alerts, and incident history reports for Tabby services

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Maintenance

Scheduled Maintenance

Scheduled maintenance Apr 14, 2026 22:00 - Apr 15, 2026 00:00 UTC

Dear Clients,

Scheduled maintenance is planned to begin on April 14 at 22:00 UTC and is expected to last up to 2 hours. During this window, Checkout and Payment services in all countries may be unavailable or have limited functionality.

You may temporarily disable Tabby during the maintenance window and re-enable it once the work is completed. Alternatively, you may keep Tabby enabled, and service will recover automatically after the maintenance is finished.

Thank you for your understanding.
Posted on Apr 03, 2026 - 08:57 UTC

SSL Certificate Renewal for 'tabby.ai' and 'tabby.sa' (Production) Apr 15, 2026 09:00-09:15 UTC

Tabby will renew the public SSL certificates for 'tabby.ai' and 'tabby.sa' on 15 April 2026 at 09:00 UTC.

No action is required for most partners.
This change only affects partners whose production integrations use SSL certificate pinning.
If your integration does not pin Tabby certificates, no changes are needed.

For affected partners, the renewed certificate chain must be added before the rotation time to avoid connectivity issues.

Certificate files:
- UAE+KWT: https://storage.googleapis.com/plgns/SSL%20Certificates%202026/tabby_ai.zip
- KSA: https://storage.googleapis.com/plgns/SSL%20Certificates%202026/tabby_sa.zip

For any questions, please contact integrations@tabby.ai
Posted on Mar 31, 2026 - 11:26 UTC
Apr 8, 2026

No incidents reported today.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
Action required for merchants processing payments in Saudi Arabia
Completed - Webhook IP address changes were applied on 23 March 2026.
Redirect link changes are currently being rolled out and are expected to be fully completed within the next two weeks under close monitoring.
API domain changes for the mentioned API endpoints are also scheduled to be applied within the next two weeks.
Mar 30, 14:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 11:47 UTC
Scheduled - Tabby is introducing an update to how transactions in Saudi Arabia are processed.

If your integration processes Tabby payments in KSA, you may need to update certain technical configurations before 23 March 2026 to ensure payments continue processing normally.
No downtime is planned for this change.
Businesses operating only in the UAE or Kuwait are not affected.

Action required
Verify whether your systems enforce IP allowlisting, redirect URL domain validation, or fixed API base URLs, and update them if necessary to ensure your integration continues processing Tabby payments in Saudi Arabia (KSA) after 23 March 2026.

If required updates are not implemented by this date, some integrations may experience:
- Failed webhook delivery
- Customers unable to open checkout pages
- Missing KSA data for certain API endpoints

Please check whether your systems enforce any of the following:
- Webhook IP allowlisting
- Redirect URL domain validation
- Fixed API base URLs

1. Webhook IP allowlisting
If your system restricts incoming webhooks by IP address, add the following IPs used for KSA payment and dispute webhooks: 34.166.128.182, 34.166.170.3, 34.166.249.7.

Existing webhook IPs remain unchanged:
34.166.36.90, 34.166.35.211, 34.166.34.222, 34.166.37.207, 34.93.76.191.

2. Redirect domain validation
If your backend or mobile applications validate redirect domains, ensure the following domains are accepted:
https://checkout.tabby.sa
https://api.tabby.sa
After the change, KSA checkout links will be issued under these domains.

3. API routing (if applicable)
Some endpoints serving Saudi Arabia traffic will be available under:
https://api.tabby.sa

This applies specifically to:
- Disputes API:
KSA disputes: https://api.tabby.sa
UAE/Kuwait disputes: https://api.tabby.ai
- Payments API (retrieving all payments, not by payment id):
KSA payments: https://api.tabby.sa/api/v2/payments
UAE/Kuwait payments: https://api.tabby.ai/api/v2/payments

All other APIs continue to operate normally through:
https://api.tabby.ai
Mar 9, 10:33 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

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