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This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational
Payment Management API Operational
Customer Portal ? Operational
Merchant Portal ? Operational
Merchant Reports ? Operational
Merchant Application ? Operational
Customer Mobile App ? Operational
Main website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Notice Dec 15, 2025 01:00-01:30 UTC

Dear Clients,

This maintenance is being performed by Google Cloud and will affect production database clusters.

During this maintenance window, there may be service interruptions and API unavailability up to 20 minutes within the 30-minute window. You may temporarily disable Tabby and re-enable it once the window ends.
Posted on Nov 10, 2025 - 13:26 UTC
Nov 20, 2025

No incidents reported today.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
External Webhook Delivery Degradation (Cloudflare Global Outage)
Resolved - We have identified that a global Cloudflare outage(https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) caused intermittent failures and delays in webhook delivery to merchants since 11:48 UTC to 14:57 UTC.
As a result, some payment webhooks may not have been delivered and your orders may not have been processed automatically.
Recommended action for merchants:
Please log in to your Merchant Dashboard and review recent payments to ensure all transactions have been processed successfully.
Nov 18, 15:25 UTC
Merchant Dashboard Issues
Resolved - This incident has been resolved.
Nov 18, 15:23 UTC
Monitoring - Dear Merchants,

We have implemented a fix to address the issue, and the login process is now working correctly. We are continuing to monitor the situation to ensure full stability.
Nov 18, 14:02 UTC
Identified - Dear Merchants,

We are currently investigating reports of access issues with the Merchant Dashboard starting from 11:48 UTC. Some users may experience difficulties logging in or using certain dashboard features.

We want to note that this incident is related to a global disruption at our third-party provider, Cloudflare(https://www.cloudflarestatus.com/incidents/8gmgl950y3h7), which is affecting multiple online services worldwide. Our systems remain operational, but due to this external issue, some requests may fail or behave inconsistently.

Our teams are actively monitoring the situation and working closely with Cloudflare to ensure full restoration as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience during this global outage.

We will provide updates as soon as new information becomes available.
Nov 18, 13:31 UTC
Investigating - Dear Merchants,

We are currently investigating reports of access issues with the Merchant Dashboard, starting from 11:48 UTC. Some users may experience difficulties logging in or using dashboard features.

Our team is working diligently to identify and resolve the issue promptly.
We apologize for any inconvenience and appreciate your patience. We will provide an update ASAP.
Nov 18, 12:47 UTC
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 UTC
Update - -
Nov 3, 15:43 UTC
Update - -
Nov 3, 15:37 UTC
Scheduled - This maintenance is being performed by Google Cloud and will affect production Redis clusters.
During this window, there may be a brief interruption of up to 5 minutes impacting the availability of public Tabby APIs.
No action is required from your side - Tabby services can remain active throughout the maintenance. Recovery will be swift, and normal operations will resume automatically once the maintenance is complete.
Nov 3, 15:37 UTC
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