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This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational
Payment Management API Operational
Customer Portal Operational
Merchant Portal Operational
Merchant Reports Operational
Merchant Application Operational
Customer Mobile App Operational
Main website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 5, 2026

No incidents reported today.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Issues with Checkout Process
Resolved - Issue is resolved since 13:24 UTC+0
We are monitoring the situation
Oct 3, 13:28 UTC
Investigating - Dear Clients,

We are currently investigating reports of issues with our checkout process, in All countries starting from 12:48 UTC.During this period, customers may experience difficulties completing their purchases.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible.
Thank you for your understanding and patience. We will provide an update by 13:48 UTC.
Oct 3, 13:17 UTC

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Tabby app closing unexpectedly on iPhone
Resolved - Issue with a third-party component is fixed at 02:50 UTC on September 29
Sep 29, 03:04 UTC
Identified - Since 00:41 UTC on September 29, some customers using the Tabby app on iPhone may see the app close unexpectedly shortly after opening it. This can interrupt in-app purchase confirmation during checkout. The issue is caused by a third-party component used by many iOS apps, and the provider is working on a fix.
Sep 29, 02:39 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

SSL Certificate Renewal for 'tabby.ai' (Production)
Completed - The certificate rotation has been completed without downtime.
Sep 22, 08:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 UTC
Scheduled - Tabby will renew the public SSL certificate for 'tabby.ai' (UAE endpoints, including api.tabby.ai and checkout.tabby.ai) on 22 September 2026 at 08:00 UTC.

No action is required for most partners. This change only affects partners whose production integrations use SSL certificate pinning. If your integration does not pin Tabby certificates, no changes are needed. No downtime is expected.

For affected partners, the renewed certificate must be added before the rotation time to avoid connectivity issues. The certificate chain (DigiCert Global G2) is unchanged. The new certificate is valid from 7 September 2026 to 24 March 2027.

The certificate for 'tabby.sa' (KSA endpoints) was already renewed on 9 September 2026 and requires no further action.

Certificate files:
https://storage.googleapis.com/plgns/SSL%20Certificates%202026/tabby_ai_09_2026.zip

For any questions, please contact integrations@tabby.ai
Sep 14, 11:48 UTC

Sep 21, 2026

No incidents reported.

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