Tabby Status

All Systems Operational

About This Site

This page offers API service issues alerts, and incident history reports for Tabby services

Checkout Operational

Payment Management API Operational

Customer Portal Operational

Merchant Portal Operational

Merchant Reports Operational

Merchant Application Operational

Customer Mobile App Operational

Main website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 2, 2025

No incidents reported today.

May 1, 2025

No incidents reported.

Apr 30, 2025

Important Tabby Updates: WebView Permissions & Webhooks Contract

Completed - The scheduled maintenance has been completed.
Apr 30, 10:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 10:00 UTC

Scheduled - Dear Partners,
1. iOS & Android WebView Permissions Update
Tabby has updated the WebView permissions requirements to align with the latest ID verification updates in the UAE. These permissions are necessary for new customers to upload their national IDs.
- Ensure your app’s WebView supports camera access in the UAE. In other countries, images must be uploaded using the standard system picker. More details: Tabby Docs: https://docs.tabby.ai/pay-in-4-custom-integration/mobile-apps/integration-without-sdk.
- Alternatively, update the Tabby mobile SDKs to the latest versions.
These changes will take effect in the end of April. While a workaround will be available on Tabby Checkout, WebView support is required to prevent approval rate impact.
Use the following credentials to verify the new flow with Test API keys:
Email: id.success@tabby.ai, Phone: 500000001, OTP: 8888
2. Webhooks Contract Update
- A year ago, Tabby updated the Webhooks contract (see details: https://docs.tabby.ai/pay-in-4-custom-integration/webhooks#payload). As part of this update, we are now removing all fields that are not officially part of the payload.
- Ensure your integration does not rely on any parameters outside the official contract to avoid disruptions. These changes will take effect starting April 3rd.
Mar 24, 11:07 UTC

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Payment Processing Issues

Resolved - Dear Clients,

The payment processing issue reported in Saudi Arabia has been resolved. Normal service resumed at 23:35 UTC.

We thank you for your patience and cooperation. Should you encounter any further issues, feel free to reach out to our support team.
Apr 18, 23:57 UTC

Monitoring - Dear Clients,

We have implemented a solution to address the payment processing issue affecting Saudi Arabia.

We are monitoring the system to ensure everything is operating as expected.
Thank you for your understanding. Updates will be provided if necessary.
Apr 18, 23:47 UTC

Identified - Dear Clients,

The issue affecting payment processing in Saudi Arabia has been identified. The disruptions began at 2025-04-17 23:17:00 UTC.

We are working on a fix and will restore normal service as soon as possible.
Thank you for your patience. Further updates will be shared by 2025-04-17 23:54:10 UTC.
Apr 18, 23:34 UTC